If your business owns its servers, you’ll understand the benefits this can bring, but you’ll also know the potential issues and impact on your business when the system goes down. Server downtime can be very costly to a business, and outsourcing the maintenance and support is a popular solution.
We’ve investigated the world of server maintenance and support to produce a guide on what you need to know:
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Why Outsource Your Server Maintenance and Support?
Engaging the services of a professional company to maintain and support your server can be the most cost-effective solution. Having the services of a support team with years of experience as well as highly skilled engineers who can attend on-site, with up-to-date knowledge of the latest systems gives you peace of mind. In addition, the best providers will offer complimentary services such as installing and setting up new hardware, giving you a one-stop-shop solution.
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Choosing Your Server Maintenance and Support Partner
When looking for the best server maintenance and support partner there are several things to consider. Not all businesses need the same level of support, so a good provider will offer a range of contracts to suit your needs and budget. The best providers will offer support for a wide range of brands, including Dell and HP, and can carry out remote server service as well as deploy experienced engineers to your site.
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Server Maintenance and Support Contracts
Contracts can range from 24/7, 365 days a year maintenance and support including remote server resolution or an engineer on-site within a few hours to more basic weekday/business hour packages. The best providers will have a highly experienced first-response support team that can quickly troubleshoot and resolve issues by carrying out remote server service without an engineer having to attend on-site, minimizing your server downtime.
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Server Equipment Parts and Upgrades
As well as maintaining and supporting your existing system, a good provider will carry a vast range of parts and upgrades to improve your existing IT hardware. The best will even offer refurbished IT hardware, to reduce your carbon impact, at affordable prices without sacrificing performance.
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Additional Services
In addition to maintenance and support packages, the best providers will offer a variety of other services, such as identifying the best ISP for your company, relocating your computing resources to the cloud to reduce hardware and data storage costs, cybersecurity services, disaster recovery and backup solutions, and data center colocation.
Whether you have in-house IT staff or not, it’s worth considering a server maintenance and support contract from a reliable company to ensure your business doesn’t suffer from the costly effects of prolonged server downtime.
